Practice Management & Administration

Insurance Verification and Updates

• Regular eligibility checks on your patients insurance

• Maintain accurate data within the patients chart

• Working with your patients to keep information up to date

• Manage self-pay Agreements, and payment plans. Send “no surprises act” documentation to ensure compliance. 

Practice Management System Setup

• • Back end set up of insurance payers and enrollments within practice management system, ensuring accounts operate smoothly and troubleshooting practice management system issues.

  • Clearinghouse registrations, and account maintenance for electronic claims submission, enrollments and payments. Liaisoning directly with the clearinghouse for updates and management of systems

  • Set up and maintain ERA/EFT Agreements for timely electronic claim submission & Payment within the practice management system.

  • Roster attestation/licensure and liability updates  management on CAQH, NPPEs, and active insurance panels.

  • Setting up and upkeep of provider profiles, office settings, and billing settings within the practice management system for new and existing providers

  • Collaborate on development/maintenance of practice policies and intake forms

Practice Administration and Patient Communication

• Phone operations: fielding general practice inquiries and patient communications of a non-clinical nature, including new patient inquiries.

• Provider calendar management including breaks, blocks and closures

• Patient scheduling and rescheduling

• New patient Intake: processing, scheduling and chart creation

• Maintain up to date and accurate insurance information for patients within the practice management system.

• Manage payment cards on file for all patients for updates as required

• Processing Patient intake forms and assessment forms into patient charts, sending and receiving

• Electronic fax management : labeling and sorting incoming faxes forms

• Medical records Management- Sending and receiving records and ROIs

• Patient portal accesses and troubleshooting 

• Research and set up for third party vendors/services when appropriate.

• Assist with website, social media, and marketing materials